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RamBeacon

Refund policy

Digital delivery, reviewed fairly.

This policy explains how refund requests are reviewed for a digitally delivered Windows software license. It does not reduce rights you have under applicable consumer law.
Last updated 30 October 2026Powered by ClickMaker IT SOLUTIONS

RamBeacon licenses are digital products delivered immediately after payment verification. Because access is delivered at purchase, we do not promise a general “no questions asked” cooling-off period. We do review refund requests in good faith, and nothing in this policy excludes a statutory right that applies to you.

1. Situations normally eligible for review

  • A duplicate purchase of the same product caused by a checkout or browser error.
  • A verified payment for which no license was delivered because of a failure in our systems.
  • An activation failure caused by our licensing service that we cannot resolve within a reasonable support process.
  • An unauthorized transaction reported promptly, subject to payment-provider investigation.
  • Any other situation where applicable consumer law requires a refund.

2. Situations normally not eligible

  • Change of mind after the license key has been delivered and activation works, where no statutory cooling-off right applies.
  • A device-limit issue caused by activating machines you no longer use, where account deactivation resolves it.
  • Incompatibility with an operating system or configuration outside the documented Windows 10/11 x64 requirements.
  • Dissatisfaction with a feature that is clearly labeled as planned, unavailable, best-effort, or outside the documented scope.
  • A chargeback filed without first contacting support, where the payment can be resolved directly.

3. How to request a review

Use the contact form with the licensing topic. Include the order ID, purchase email, license key hint (last four characters only), and a factual description of the problem. Do not send the full key, card number, CVV or one-time password. We may ask for diagnostic information that does not contain secrets.

4. What happens after a refund

Approved refunds are processed through Razorpay to the original payment method where possible. Settlement timing is controlled by the payment provider and your bank. A full refund revokes the associated license by default. A partial refund may keep the license active or adjust its status according to the documented business rule in effect for that order. Refund events and entitlement changes are recorded in the licensing audit trail.

5. Chargebacks

If a payment is reversed by a chargeback, the license may be suspended or revoked while the dispute is investigated. Contact support with the order ID so the issue can be resolved without leaving the license in an unusable state.

6. Statutory rights

Nothing in this policy limits mandatory rights under consumer protection law in your jurisdiction. If those rights give you a remedy that differs from this policy, the statutory right prevails.

7. Related documents

Read the Terms of Service, License Agreement, and Privacy Policy. The refund review process does not create an unlimited support entitlement.